From opening an account to payments, bonuses, and game-related issues — ft 999's support team is always here for you.
Browse by category — get answers faster
Registration, Login, Password Change & Verification
12 GuidesBKash, Nagad, Rocket & Bank Transfer Processes
15 GuidesWelcome Bonus, Cashback & Wagering Requirements
10 guidesSlots, Live Casino & Sports Betting Rules
18 GuidesMobile Usage, Loading Issues & Browser Tips
8 GuidesUnderstanding odds, live betting, and a dedicated cricket guide
11 GuidesPoints System, Level Progression & Exclusive Perks
6 GuidesSetting limits, self-exclusion, and responsible gaming tips
7 Guides
Opening an account at ft 999 is a straightforward process. First-timers sometimes feel unsure, but follow the steps below and you'll be up and running in just a few minutes.
Click the "Register" button in the top right corner of the ft 999 homepage. The same steps apply on mobile.
Enter your mobile number, password, and referral code (if you have one). Make sure all details are accurate.
You will receive an OTP code on your mobile. Enter it in the designated field to complete verification.
Add your full name, date of birth, and payment details. This will be required when making a withdrawal.
Once your account is created, make your first deposit and enjoy your welcome bonus.
Only one account can be registered per mobile number. Multiple accounts are against ft 999's policy and may result in account closure.
Use a strong password — a mix of letters, numbers, and special characters is best.
Never share your password with anyone — including support staff.
Avoid logging in over public Wi-Fi. Mobile data or your home network is much safer.
Always log out after you're done, especially on shared devices.
If you notice anything suspicious, contact ft 999 support immediately.
How to deposit & withdraw on ft 999 — step by step
Log in to your account → go to the Payment page → select Mobile Banking → enter the amount → send money to the provided number → submit the transaction ID. Your balance is usually credited within 5–10 minutes.
For bank transfers, contact support to obtain the specific account details. Once the transfer is done, send a screenshot to support.
For crypto deposits, copy your personal USDT wallet address from the payment page and transfer funds to that address.
KYC verification must be completed. It's safest to withdraw using the same method you deposited with. Make sure your bonus wagering requirements have been met.
Mobile Banking (bKash/Nagad/Rocket): typically 15 minutes to 2 hours. Bank Transfer: 1–3 business days.
If it takes longer than 24 hours, contact support with your transaction ID. Most issues are resolved within the hour.
From day one, ft 999 has had a single goal — to create a simple, trustworthy, and enjoyable gaming experience for everyday players in Bangladesh. That said, questions and issues can come up on any online platform. The ft 999 Help Center was built with exactly that in mind.
Players in Dhaka, business owners in Chittagong looking to unwind at night, people in Sylhet's tea garden areas enjoying games on their phones — everyone has different questions. A new member's issues are never the same as those of a seasoned VIP. The ft 999 Help Center is built with that diversity in mind.
The most commonly reported issue at ft 999 is being unable to log in. In most cases the cause is simple — an incorrect password or Caps Lock being on. Click "Forgot Password?" and an OTP will be sent to your registered mobile number, allowing you to set a new password.
In some cases, your account may be temporarily suspended — for example, after multiple failed login attempts or unusual login activity is detected. This is done for your security. If this happens, contact support directly; once your identity is confirmed, the issue is usually resolved within 30 minutes.
Sometimes money is deducted from bKash or Nagad but the balance doesn't show up in ft 999. This is usually caused by a network delay. The first thing to do is wait 30 minutes — the transaction often completes after a short delay.
If the deposit hasn't reflected after 30 minutes, note the transaction ID from your bKash or Nagad app and send it to support. Attaching a screenshot will help speed things up. The ft 999 support team typically resolves issues like this within 1–2 hours.
Losing your connection mid-game in Live Casino or slots is frustrating. ft 999's system is built to handle this. When your connection is restored, the game will generally resume from where it left off. However, if your bet was deducted but the game didn't continue, contact support — they will review the server logs and take the appropriate action.
Sports Betting requires a bit more care. Odds on live bets can shift quickly, so confirm your bet before placing it. Any bet stuck in "pending" status will be settled automatically once the match ends. If you still experience issues after that, contact support.
KYC stands for "Know Your Customer" — it's the process of verifying your identity. Completing KYC is mandatory for withdrawals at ft 999. It's there for your protection, to ensure no one else can withdraw funds from your account.
KYC verification requires uploading a photo of your National ID or passport. The image must be clear — blurry or cropped photos will not be accepted. Verification is completed within 24 hours of submission. If there's an issue, the support team will let you know.
A lot of players have questions about ft 999's bonus system — especially wagering requirements. Wagering refers to the total amount you need to bet before you can withdraw bonus funds. For example, a ৳1,000 bonus with 10x wagering means you need to place ৳10,000 in bets.
It may sound like a lot, but it's not hard to meet if you play regularly. Every spin in slots counts toward your wagering. The same goes for Live Casino. Keep in mind that some games contribute less toward wagering requirements — this will be noted in the bonus terms.
The weekly cashback comes with no wagering requirements — you can play with it or withdraw it directly. New players are especially encouraged to get familiar with the cashback offer and make the most of it.
Most ft 999 members in Bangladesh play on mobile. It's convenient, but keeping a few things in mind will make the experience even better. First, clear your browser cache occasionally — this helps pages load faster and prevents issues caused by outdated data.
Chrome or Firefox is recommended for the best performance. Slow data connections may cause slots to load a bit longer — switch to Wi-Fi or a stronger network if that happens. A stable connection is especially important for Live Casino.
Average response time under 5 minutes. Tell us your issue.
Gaming should be fun. ft 999 is committed to encouraging healthy, responsible gaming. If you need to set limits, take a break, or want support, let us know.
Learn MoreFt 999 support is available for you 24/7, every day of the week
The fastest way to get help. Click the chat button at the bottom of the page and speak directly with an agent.
Avg. 5 minutesFor complex issues or sending documents, reach out by email. Including screenshots or supporting evidence will help resolve your case faster.
Within 2–4 HoursIf you'd prefer to speak over the phone, submit a callback request and an ft 999 agent will call you at the scheduled time.
Within 1 HourThe Most Frequently Asked Questions, All in One Place